Local Pickup:
Contact us and we'll be happy to send you a discount code to remove the shipping fee if you'd like to pickup your order from us in Saugus, CA or meet us at Castaic.
Shipping:
Standard shipping and handling time is 2-3 business days (excluding holidays) unless otherwise posted on our site. We try to send all orders out within 72 hours.
We DO NOT drop ship. All items are shipped directly by us from Southern California.
NOTE - USPS forces packages to be sent via priority shipping once an order exceeds the standard shipping weight limit...this DOES NOT mean your package will arrive within 1-2 business days, it means it will arrive 1-2 business days AFTER you receive confirmation that you order has been shipped.
We're local anglers, not a huge company, but we appreciate you and we always do our best to get every order out ASAP!
Returns:
We only want happy customers and will accept returns in new, unused condition if received within 30 days of purchase in exchange for a full refund.
Defects and Replacements:
Most of our products are hand made by anglers and as much care as everyone takes, there will always be some defects. Due to the low cost of most items and the high cost of shipping, we are unable to offer replacements. If you get a bait with an obvious visible flaw or defect please email a picture to hookup@baitmerchant.com. We are happy to offer you store credit as our way of making up for any big imperfections.